Our customers, colleagues, and communities are at the heart of what we do and with the rapidly developing Coronavirus (COVID-19) situation we are taking the responsible measures needed to protect all of us.
In light of recent government communications and advice from the World Health Organisation (WHO), we are taking the appropriate actions to maintain the safety of our customers, staff and installers.
As it stands today, our showroom will be CLOSED. If you have any queries, or you are in need of a new wood burner, pellet or gas fireplace, some maintenance or parts then please call us on 027 253 3189 or even better email us as usual at [email protected].
As new information becomes available and the situation changes, we will update our social media including any revised opening times and availability of stock / products, chimney sweeping or installation dates.
This is a dynamic and fast moving situation, we will continue to take as many precautions as necessary to ensure the well-being and safety of all. We are a small local family owned business and we greatly appreciate your custom at this challenging time.
For customers who have already booked
If you have already booked an installation date do not panic! We have your booking in our system and are queuing them up to be done as soon as we come out of lockdown, your booking will not be cancelled and no extra fees of any sort will be added. We highly suggest keeping the booking open as those who have missed a booking due to the lockdown will remain at the top of our list to be completed first. We will be in touch as we get closer to coming out of lockdown.
For those wanting to book and secure a sweep date
Our chimney sweep booking system remains fully open with dates in the future that can be selected. Please feel free to make bookings and if in the likely hood the lockdown is extended we can reschedule in the future.
Please book via our website www.drflue.co.nz
For all your wood burner, pellet fire and gas fireplace needs. We are your local fireplace experts, your one stop fireplace shop. We can take care of the whole process from supply only to taking care of the installation and the council consent process. We also offer a chimney sweep and replacement parts service. We are your specialist dealer and service agents for wood fires designed and manufactured in New Zealand.
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